← Back to Requests WO-2026-0091
WORK ORDER  ·  WO-2026-0091  ·  Submitted Jun 23, 2026 at 8:14 AM

ATM #3 — Out of Service / Error Code 3D0

🏢 Truliant FCU — Charlotte Branch 📍 Drive-Up Lane Tech En Route
Request Details
Equipment
ATM — Nautilus Hyosung MX5600CE
Location
Drive-Up Lane, Position 1
Error / Symptom
Error Code 3D0 — Cash Dispenser Jam
Priority
🔴 Urgent — Equipment Down
Submitted By
Sarah M. — Branch Manager
Assigned Tech
Marcus Thompson
Live Technician Location
Live — Updates every 30s
Last updated: just now ETA: ~14 min
Description Submitted

"The drive-up ATM (unit closest to the teller window) is displaying error code 3D0 and will not dispense cash. The screen says 'Out of Service.' This happened around 7:45 AM. We've had about 6 customers turned away already."

Your Technician
👷
Marcus Thompson
Senior Field Technician
Marcus has been with KSI for 11 years, specializing in ATM and ITM maintenance across the Carolinas. NCR and Nautilus Hyosung certified. You're in good hands.
NCR Certified
Nautilus Hyosung
11 yrs at KSI
Diebold Nixdorf
En Route
Departed at 9:02 AM
Status Timeline
  • Jun 23, 2026 — 8:14 AM
    Request Submitted
    Received by KSI dispatch
  • Jun 23, 2026 — 8:31 AM
    Technician Assigned
    Marcus Thompson assigned
  • Jun 23, 2026 — 9:02 AM
    Technician En Route
    ETA approximately 14 minutes
  • —
    Technician On Site
  • —
    Work Completed
⚠️ Need faster attention?
If this issue is critically impacting your operations, escalate directly to KSI management.
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