When you're on the phone with one of our technicians, they can securely view your screen and resolve the issue with you — often without a site visit. It takes about a minute:
Your Ken Smith technician will give you a session code over the phone. If nobody from KSI is on the phone with you, stop here — we never ask for remote access by email or text.
The green button below opens our secure support portal. Type in the code your technician gave you and press the arrow.
Your browser downloads a small program (check your Downloads folder). Click it to run — on Windows choose Run or Open; on a Mac, open the file and follow the prompt.
Your technician can now see your screen and help directly. You watch everything live, and you can end the session at any time by closing the connection window.